Totem Hairdresser-Barber Ltd PRIVACY POLICY

Created: 1 July 2020

Company Number 9970510

Registered address: c/o Kemp House, 160, City Road London EC1V 2NX

This privacy policy sets out how Totem Hairdresser-Barber Ltd uses and protects any information that you give Totem Hairdresser-Barber Ltd when you use this website: totem-hair.local and the Totem Hair online booking site The Bookeo booking site complies with GDPR regulations and more can be read about this here:

Totem Hairdresser-Barber Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information: IP address, pages visited, country where the computer you are using is located.  We do this to better understand how the website is seving you the customers


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we and Bookeo have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.


In order to comply with government track-and-trace system, details of your booking may be shared with identified, government track-and-trace personnel should a Totem Hair Consultant be infected with COVID up to 21 days after your appointment.

Privacy Assurance We are firmly committed to ensuring your privacy. Information that you provide while visiting our web site is treated as restricted, sensitive information and we protect it using advanced technology.

  • Privacy Policy We are committed to protecting our visitors’ privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept within Totem Hair and Bookeo itself in accordance with European Data Protection Laws.
  • Personal information refers to identifiable information about you, such as your name, email address and any other information that is identified with you personally.
  •  Applicable Data Protection Laws We consider that we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorised access and we do not pass on your details collected from you as a visitor, to any third party unless you give us your consent to do so. This privacy policy is governed by and construed with the laws within the European Union. 3.0
  • Information Collected
  • As a visitor, we collect two types of information on you: •  Web page download information 3.1 Contact or Feedback

When you fill the forms on this website we use the personal information submitted in the form only to respond to your message. This personal information will not be kept longer than necessary and will be deleted once the feedback requirement is met. Additionally, when making a purchase, the information requested of you which will be processed by us is limited to the following fields: Name, Surname, your country, lesson information and your email address. 3.2 Download Information If you read or download information from our site, we automatically collect and store the following non-personal information: The requested web page or download; Whether the request was successful or not; The date and time when you accessed the site; The operating system of the machine running your web browser and the type and version of your web browser. Please note that this information is strictly for the sole use of and it is not shared, leased, or sold in any manner to any other organisation or entity.

  • 3.3 Transaction Information If you carry out an online purchase, the Totem Hair Bookeo account will process the following data: Your contact details, including your name, email address and telephone numbers if provided; Your chosen method of payment, whether by credit or debit card. All information relating to any card transaction will not be held by Totem Hairdresser-Barber Ltd but by Stripe which is integrated into Bookeo. Bookeo and totem-hair.local will not store your credit card details. Details of the booking will be kept for 6 years as per requirements by Her Majesty’s Revenue and Customs for tax auditing.

4.0 Links to other Web Sites This privacy policy applies to the totem-hair.local website. Our site may, from time to time, include a number of links to other local and international organisations and agencies. In some cases, for the benefit of the visitor, it may be required that we link to other web sites of other organisations after permission is obtained from them respectively. It is important for you to note that upon linking to another site, you are no longer on our site and you become subject to the privacy policy of the new site.

Totem Hair does not control these websites and is not responsible for their data practices.

5.0 Access to your information You may request us at any time what information is effectively held on you if any, at that particular time. You have the right to have any inaccuracies corrected and where applicable erased, if they are not already deleted. Any such application shall be made in writing to and is to be signed by the data subject. 6.0 Changes to this Privacy Policy If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check this page any time you access our web site so as to be aware of any changes which may occur from time to time.

Cookie Information

This site uses cookies to give you the best possible experience of using our service. We are providing you with this information as part of an initiative to comply with European legislation and to be clear about your privacy when using the Website. The information gathered through cookies help us to deliver a more personalised service to You when you use Totem Hairdresser-Barber Ltd Website, thereby improving your experience. Your internet browser is capable of blocking the use of cookies on websites by default. Check your Browser’s internet settings or refer to your Browser’s help content for more information. Visit for further guidance on cookies.

What Are Cookies?

Cookies are necessary and enhance your browsing experience. A cookie will simply remember your information on our website to save you time. Cookies don’t search your computer for information. Cookies register the information you provide through your browser. When you enter information on a website, the cookies store your information, both for ease of use on your next visit, and for ad tracking. Cookies are harmless. They cannot introduce viruses on your computer. Cookies are not the same thing as Spyware. A cookie stores your website surfing information in an encrypted (not plain language) form and cannot be used to identify you. Cookies only store the information you provide. A cookie cannot “grab” your personal details. For example, a cookie can only store your email address on the website if you have typed in your email address; a cookie stores all information you voluntarily give when you visit a website.